Privacy policy

Our Privacy Principles

If you read nothing else, please read this:

  • The most fundamental privacy principle we follow is that by default, anything you post to Qukku is private to your team. That is, viewing the messages and files shared within a specific team requires authentication as a member of that team.
  • Qukku is the custodian of data on behalf of the teams that use Qukku. We don’t own team communication data. Teams own their data. They like it that way and so do we.
  • Qukku we believe that more transparency is better than less. We try to make our product easy to use, with settings and options that are easy to find and understand. This is good for privacy, good for the product, and good for Qukku customers and users. To foster greater transparency, we may choose to publish a Transparency Report (coming soon), which is our summary of government and law enforcement requests for user data and content removal from Qukku, and our User Data Request Policy explaining our policy requests regarding user data and content removal requests.
  • We think that having more information be easily accessible and searchable wherever you go, whatever device you have, is better than having less. So this is how we built Qukku. Teams can select their own data retention policies (retention feature coming soon) (depending on their level of service) but our defaults show our bias. Administrators and owners can change these settings but we want you to know where we stand.
  • Privacy goes hand in glove with security and confidentiality. We see these things being the three legs that keep the stool balanced and upright. Each is as important as the other and if one is missing the stool won’t stand. They are all very important to us and we take them very seriously.

Qukku Privacy Policy
Updated: August 1, 2015

This privacy policy is here to help you understand what information we collect at Qukku, how we use it, and what choices you have. When we talk about Qukku in this policy, we are talking about Qukku Technologies, Inc., the company, Qukku, the downloadable application, and the Qukku website at www.Qukku.com. Qukku is available for use via a web browser or applications specific to your desktop or mobile device.

This policy describes how Qukku treats your information, not how other organizations treat your information. If you are using Qukku in a workplace or on a device or account issued to you by your employer or another organization, that company or organization likely has its own policies regarding storage, access, modification, deletion, and retention of communications and content which may apply to your use of Qukku. Content that would otherwise be considered private to you or to a limited group of people may, in some cases, be accessible by your team owner or administrator. Please check with your employer, team owner or administrator about the policies it has in place regarding your communications and related content on Qukku. More on this below.

In this policy we talk about various roles within a Qukku team and the privileges that come with each. It’s helpful to understand these roles and the relationships between them. Here’s the breakdown: primary owner > team owner > team administrator > team member. Primary owners have the most control over their team’s settings on Qukku, followed by team owners and then team administrators. The person who establishes the Qukku team is considered the primary owner with the most control over the team (which is why it’s not a good idea for this person to be a contractor or temp employee). Teams can have more than one owner, but only one can be the primary owner. Primary ownership can be transferred to another member after the team is created (see prior note about temp workers and flaky people). All team owners are administrators, and all owners and administrators are also team members.

Information we collect and receive

We collect different kinds of information. Some of it is personally identifiable and some is non-identifying or aggregated. Here are the types of information we collect or receive:

  • Team information. When you create a team on Qukku, we collect your email address (as the team owner), your team name, Qukku domain (ex: your-team-name.Qukku.com), your user name that appears in your Qukku team, and password.
  • Account and profile information. The only information we require to create your Qukku account is an email address and password. Optional information you can enter into your profile includes information such as your first and last name, what you do, your Skype username, and your phone number. Any information you add to your profile is visible to other people on your team as described on your profile management page.
  • Billing information. We collect billing address and credit card information if you purchase a premium version of Qukku. Credit card information is securely passed to our payment processing partner and is not stored at Qukku.
  • Log data. When you use Qukku, our servers automatically record information, including information that your browser sends whenever you visit a website or your mobile app sends when you’re using it. This log data may include your Internet Protocol address, the address of the web page you visited before coming to Qukku, your browser type and settings, the date and time of your request, information about your browser configuration and plug-ins, language preferences, and cookie data. Log data does not contain message content and is not routinely deleted.
  • Device information. In addition to log data, we may also collect information about the device you’re using Qukku on, including what type of device it is, what operating system you’re using, device settings, unique device identifiers, and crash data. Whether we collect some or all of this information often depends on what type of device you’re using and its settings.
  • Geo-location information. Precise GPS from mobile devices is collected only with your permission. WiFi and IP addresses received from your browser or device may be used to determine approximate location.
  • Qukku usage information. This is information about which teams, channels, groups, people, features, content, and links you interact with within Qukku and what integrations with related services you use.
  • Communication content that you send and receive within Qukku. This includes:
    • The message content itself. This content can include messages, pictures, files and video among other types of files.
    • When messages or files were sent and by whom, when or if they were seen by you, and where you received them (in an idea, or direct message, for example).
  • Information from partners or other 3rd parties. Qukku may receive information from partners or others that we could use to make our own information better or more useful. This might be aggregate level information about which IP addresses go with which zip codes or it might be more specific information about how well an online marketing or email campaign performed.

Our Cookie Policy

Qukku uses cookies, or similar technologies like single-pixel gifs and web beacons, to record log data. We use both session-based and persistent cookies.

Cookies are small text files sent by us to your computer and from your computer to us, each time you visit our website. They are unique to your Qukku account or your browser. Session-based cookies last only while your browser is open and are automatically deleted when you close your browser. Persistent cookies last until you or your browser delete them or until they expire.

Some cookies are associated with your Qukku account and personal information in order to remember that you are logged in and which teams you are logged into. Other cookies are not tied to your Qukku account but are unique and allow us to do site analytics and customization, among other things. If you access Qukku through your browser, you can manage your cookie settings there but if you disable all cookies you may not be able to use Qukku.

Qukku sets and accesses our own cookies on our company-owned domains. In addition, we use 3rd parties like Microsoft App Analytics for website analytics. We do not currently recognize or respond to browser-initiated Do Not Track signals as there is no consistent industry standard for compliance.

How we use your information

We use your information for the following:

  • Providing the Qukku service. We use information you provide to authenticate you and deliver message content to you and from you
  • Understanding and improving our products. To make the product better we have to understand how users are using it. We have a fair bit of data about usage and we intend to use it many different ways to improve our products, including research. This policy is not intended to place any limits on what we do with usage data that is aggregated or de-identified so it is no longer tied to a Qukku user.
  • Investigating and preventing bad stuff from happening. We work hard to keep Qukku secure and to prevent abuse and fraud.
  • Communicating with you
    • Solving your problems and responding to your requests. If you contact us with a problem or question, we will use your information to respond to that request and address your problems or concerns.
    • In-product communications. We may use the information you provide to contact you through Qukku using Effenbot or other in-product messaging tools. For example, if, after, a few weeks of using Qukku we notice that your notification setting is set to notify you of all messages, we may send you a Effenbot message that suggests you change this in case you are getting too many notifications. This is just one example of how we use information about your usage of the product to make suggestions to you.
    • Email messages. We may send you service and administrative emails, such as when we notice that you are nearing a message or integration limit. We may also contact you to inform you about changes in our services, or our service offerings. These messages are considered part of the service and you may not opt-out of them. In addition, we sometimes send emails to Qukku users about new product features or other news about Qukku. You can opt-out of these at any time.

Your choices

When you use Qukku, you have control over a number of things with respect to your own privacy and choices about how your content is visible to others or not. If you are a Qukku team owner or administrator, you have additional choices that impact your team’s privacy. Some members will not have access to all of the same choices that their team owner(s) or administrator(s) do. That is because Qukku is set up to be team-oriented, and provides team owners with the maximum ability to control their teams.

Message Retention Settings and Export Options

Qukku offers different options for message retention and export to team owners and administrators, depending on the level of service they have signed up for. These service levels are likely to change so please see our pricing page to learn more about which features are associated with which level of service.

  • Message Retention Settings
    • Qukku will retain all messages and comments FOREVER! In the future, you may have the option to pay us to delete these messages from your account.
  • Message Exports
    • Currently we do not support message Exports. This feature may be available in the near future for premium subscription levels.

Choices for Team Members

  • Your comments and messages are retained in the system even if you are no longer part of the team. You may deactivate your account and your teammates will continue to enjoy your past contributions. You are also free to join new teams and provide your contribution to those teams. If you want to control your content, then pony up and build your own TEAM! It’s the only way you can control access to all your data.

Choices for Team Owners and Administrators

  • If you are the Team Owner you are the BIG DAWG! You can kick other members out. You can archive your ideas. You can pretty much do anything to your data that is supported by functionality within Qukku.

Other Choices

  • The browser you use may provide you with the ability to control cookies or other types of local data storage.
  • Your mobile device may provide you with choices around how and whether location or other data is shared with us.

Sharing and Disclosure

There are times when communications and related content and other user information may be shared by Qukku. This section discusses only how Qukku may share user information. Organizations that use Qukku may have their own policies for sharing and disclosure of information they can access through Qukku. Qukku may share information:

  • With consent, to comply with legal process, or to protect Qukku and our users. When we have your consent or if we believe that disclosure is reasonably necessary to comply with a law, regulation or legal request; to protect the safety, rights, or property of the public, any person, or Qukku; or to detect, prevent, or otherwise address fraud, security or technical issues. If we receive a law enforcement or other third party request for information we will provide prior notice to the subject of the request where we are legally permitted to do so. For more information on Qukku’s policies for responding to requests for user data, please see our User Data Request Policy.
  • With third parties and agents. We may employ third party companies or individuals to process personal information on our behalf based on our instructions and in compliance with this Privacy Policy. For example, we may share data with a security consultant to help us get better at preventing unauthorized access or with an email vendor to send messages on our behalf. We may also share data with hosting providers, payment processors, marketing vendors, and other consultants who work on our behalf and under contractual promises of confidentiality.
  • About you with your organization or team administrator(s).
    • We may share your email address and team name with your organization. If the email address under which you've registered your account belongs to or is controlled by an organization (to be clear, we’re not talking about free web-based email providers like Gmail, Hotmail or Yahoo! Mail) we may disclose that email address and associated team names to that organization in order to help it understand who associated with that organization uses Qukku, and to assist the organization with its enterprise accounts. Please do not use a work email address for our services unless you are authorized to do so, and are therefore comfortable with this kind of sharing.
    • In addition, there may be times when you contact Qukku to help resolve an issue specific to a team you are a member of. In order to help resolve the issue, we may need to share your concern with your administrator. When possible, we will try to mask or remove any identifying information before sharing these communications.
  • In the event of a merger or sale. If we engage in a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or proceeding that involves the transfer of the information described in this Privacy Policy.
  • That is aggregated and non-identifiable. We may also share aggregated or non-personally identifiable information with our partners or others for business or research purposes. For example, we may tell a prospective Qukku customer the average number of messages sent within a Qukku team in a day or may partner with research firm or academics to explore interesting questions about workplace communications. Again, this policy is not intended to prohibit the disclosure and use of aggregated or de-identified data.

Security

Qukku takes reasonable steps to protect information you provide to us as part of your use of the Qukku service from loss, misuse, and unauthorized access or disclosure. When you enter sensitive information (such as sign-in credentials) we encrypt the transmission of that information using secure socket layer technology (SSL). We follow generally accepted standards to protect the personal data submitted to us, both during transmission and once we receive it. However, no electronic or email transmission or digital storage mechanism is ever fully secure or error free.

To learn more about current practices and policies regarding security and confidentiality, please see our Security Practices; we keep that document updated as these practices evolve over time.

Children’s information

Qukku is not directed to children under 13. If you learn that a minor child has provided us with personal information without your consent, please contact us.

Changes to this Privacy Policy

We may change this policy from time to time, and if we do we’ll post any changes on this page. If you continue to use Qukku after those changes are in effect, you agree to the revised policy. If the changes are material, we may provide more prominent notice or seek your consent to the new policy.

EU Safe Harbor

Qukku complies with the U.S. - E.U. Safe Harbor framework and the U.S. - Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries and Switzerland. Qukku has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Qukku’s certification, please visit https://www.export.gov/safeharbor/.

Contacting Qukku

Please also feel free to contact us if you have any questions about Qukku’s Privacy Policy or practices. You may contact us at feedback@Qukku.com or at our mailing address below:

Qukku Technologies
410 Pierce, Suite 215
Houston, TX 77002