User Data Request

User Data Request Policy

Qukku would like to share with our user community, as well as those who may be contemplating asking Qukku to disclose user data, our policies on responding to such requests:

  1. Because Qukku is a service provider to other businesses, requests for user data should be referred in the first instance to a team owner or administrator. If you send a data request to Qukku and the data is accessible to the team or user, we will start by forwarding your request so it’s best to start there first.
  2. Qukku provides prior notice to impacted team owners, administrators, or, where appropriate, individual team members, when legal process is received in criminal or civil matters and such disclosure is not specifically prohibited by law or where Qukku determines in its sole discretion that providing notice could create a risk of harm to specific people, to children or to Qukku’s rights and property interests including the security of its network.
  3. Qukku requires that any individual issuing legal process to Qukku properly domesticate the process and serve Qukku in a jurisdiction where it is resident or has a registered agent to accept service on its behalf.
  4. Qukku does not accept legal process directly from law enforcement entities outside the U.S. or Canada. Foreign law enforcement agencies should proceed through a Mutual Legal Assistance Treaty or other diplomatic or legal means to obtain data through a court where Qukku is located. Qukku responds to legal process in a manner consistent with the Electronic Communications Privacy Act, 18 U.S.C. §§2501 et seq., and relevant case law. Qukku does not disclose account content absent a search warrant in criminal cases. In civil cases, Qukku cannot disclose content without sufficient legal process and the consent of the appropriate Qukku customer(s).
  5. Team owners and administrators have flexibility to configure the message retention options for their teams. These settings govern the vast majority of data collected by Qukku. For more information on the types of data that Qukku collects and for how long such data is retained, please see our Privacy Policy page.
  6. Content removal requests should be directed to team owners or administrators. As described in Qukku’s Terms of Service, there are certain limitations on the appropriate use of Qukku and Qukku reserves the right to remove content that violates its policies. However, these decisions are better made in most cases by the team owners rather than Qukku. Qukku does remove images involving sexual exploitation of children and report such images to the National Center for Missing and Exploited Children. Qukku in the future will publish a Transparency Report (coming soon) summarizing user data requests and content take down requests.